bgc99 Privacy Policy

📋 Information We Collect

We collect personal information through several channels when you interact with bgc99. The categories of information we collect include, but are not limited to, the following:

• Identity data: your full name, date of birth, gender, and national ID or passport number as required during KYC verification.
• Contact data: your email address, mobile phone number, and residential address (city, district, division) within Bangladesh.
• Financial data: payment method details (bKash wallet number, Nagad account, Rocket number, bank account details), deposit amounts, withdrawal history, and transaction records.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, pages visited, and in-game activity logs.
• Communications data: records of your correspondence with our support team, including support tickets, email exchanges, and any documents or evidence you submit.

⚙️ How We Use Your Information

bgc99 uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary uses are as follows:

• Account management: to register, verify, and maintain your bgc99 account, including identity verification (KYC) required to comply with anti-money laundering obligations.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels; to credit winnings; and to resolve payment disputes.
• Security and fraud prevention: to monitor transactions and gameplay for suspicious patterns, detect and prevent money laundering, bonus abuse, and account fraud.
• Responsible gaming: to identify players who may be showing signs of problem gambling and to enforce self-exclusion, deposit limit, and time-out requests.
• Marketing communications: to send you promotional offers, bonus notifications, and event updates that are relevant to your gaming preferences — only where you have opted in to receive such communications.
• Platform improvement: to analyse aggregated usage data, improve the user experience, optimise page performance, and develop new features and games tailored to the Bangladesh market.

⚖️ Legal Basis for Processing

bgc99 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

🍪 Cookies & Tracking Technologies

bgc99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Performance cookies: collect anonymous data on how visitors use bgc99 (pages visited, time spent, errors encountered) to help us improve the site.
• Functionality cookies: remember your preferences such as language setting and display options so you do not need to re-enter them on each visit.
• Targeting or advertising cookies: used to deliver relevant promotions and to limit the frequency with which you see the same offer. These are only activated where you have given consent.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bgc99 platform. For further detail on how to manage cookies, please consult your browser's help documentation.

🤝 Sharing & Disclosure of Data

bgc99 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data in the limited circumstances described below, and only on a need-to-know basis:

• Payment processors: we share financial data with bKash, Nagad, Rocket, Upay, and other approved payment partners solely to facilitate deposits and withdrawals. These partners are contractually bound to process your data only for that purpose.
• Game technology providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session and gameplay data necessary to operate their games on our platform. They do not receive your full identity or financial profile.
• Regulatory and law enforcement authorities: we may disclose your personal data to government bodies, financial regulators, or law enforcement agencies where we are legally required to do so, including for the purpose of preventing or detecting financial crime.
• IT and infrastructure suppliers: third-party cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.

🗂️ Data Retention

bgc99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. The retention periods we apply are as follows: active account data is retained for the duration of the account relationship; financial transaction records are retained for a minimum of 5 years to comply with anti-money laundering requirements; KYC verification documents are retained for at least 5 years following account closure; marketing consent records are retained until you withdraw consent or for 3 years after your last interaction with a marketing communication, whichever is sooner.

When your personal data is no longer required, bgc99 will securely delete or anonymise it so that it can no longer be associated with you. In certain circumstances, we may retain anonymised, aggregated data indefinitely for statistical and analytical purposes, as this data cannot be used to identify you.

🔒 Data Security

bgc99 takes the security of your personal data extremely seriously. We implement and maintain a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include industry-standard SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage of sensitive account information and financial records; strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis; regular penetration testing and security audits of our platform infrastructure; and automated fraud-detection systems that flag unusual transaction patterns in real time.

Despite these measures, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bgc99 will notify affected users promptly and take all reasonable steps to mitigate the impact. If you believe your account security has been compromised, please contact us immediately at [email protected].

✋ Your Data Rights

As a user of bgc99, you have rights over the personal data we hold about you. We are committed to honouring these rights promptly and without undue charge. Your rights include the following:

• Right of access: you may request a copy of the personal data bgc99 holds about you at any time. We will respond within a reasonable period and at no cost for standard requests.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations — for example, we are required to retain financial records for a minimum period regardless of erasure requests.
• Right to object to marketing: you may opt out of receiving marketing communications from bgc99 at any time by contacting our support team or using the unsubscribe mechanism in any marketing email we send.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will verify your identity before processing any request and aim to respond within 30 days.

🔞 Children's Privacy & Age Restriction

bgc99 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that personal data from an underage individual has been collected, we will immediately suspend that account, delete all associated data, and report the matter to the relevant authorities if required by law.

🔗 Third-Party Links & Services

The bgc99 platform may contain references to or integrations with third-party game providers and payment partners. While we take reasonable steps to ensure these partners maintain appropriate data protection standards, bgc99 is not responsible for the privacy practices of third-party services. We recommend that you review the privacy policies of any third-party provider whose services you use in connection with your bgc99 account.

💳 Payment Data & Financial Privacy

bgc99 handles all payment data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or any bank account, your financial details are transmitted using encrypted channels and are never stored in plain text on our servers. We do not store full mobile wallet PINs or full bank account passwords. Payment verification data is retained only for as long as required by applicable anti-money laundering law.

All financial transactions on bgc99 are denominated in Bangladeshi Taka (৳). We do not process cryptocurrency payments. Our payment infrastructure is designed to match the local financial ecosystem of Bangladesh, including mobile financial services widely used across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other divisions.

🔄 Changes to This Privacy Policy

bgc99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. Where the changes are significant, we may also notify registered users by email or via an in-platform notification. Your continued use of bgc99 after any update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically. If you have any concerns about how a change to this policy affects your rights or the way we handle your data, please contact us before continuing to use the platform.

📬 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bgc99 processes your personal data, please reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email us at [email protected] with the subject line 'Privacy Enquiry'. Our team will acknowledge your message within 24 hours and provide a full response within 5 business days. Please do not include sensitive account credentials (passwords, PIN numbers) in any correspondence.